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Returns policy

Return Policy 

We stand behind everything we sell. If at any time your Yacht-Direct purchase is defective, you can return it for a replacement or refund except as noted below. 

We do carry a few items that cannot be returned: items with expiration dates that have expired such as flares, charts, annual publications; items registered to the user such as boats, motors, EPIRBs, PLBs, SPOT, Class B AIS, life rafts; customised items such as rigging, and boat covers; computer software, electronics charts, carry-on air conditioners, sails and clearance items. For electronics we will help you contact the vendor for assistance or repair. 

We will first need to verify your purchase by receipt or other method. Refund Methods Returns made within 30 days of purchase will be refunded with the type of payment used in the original sale. If a refund is requested after 30 days, or if you do not have a receipt and we verify the original purchase, your refund will be made in the form of a Yacht-Direct Gift Card.Before a refund takes place and an item can be returned, we request you to get in touch with us and you will be issued a "Product Return Number" please attach this number to the outside of the parcel. Goods returned to us without the PRODUCT RETURN NUMBER" attached to the outside of the parcel will not be accepted. 

We will not accept the return of any used items or items that are not in their original packaging with all parts, pieces and literature included. 

We can return funds only to debit cards with the MasterCard or Visa insignia or via Paypal. We will issue a Yacht-Direct Gift Card for purchases made using other debit cards.

International Orders

You are responsible for any duty, VAT or other non-shipping charges incurred in the destination country.  International duties and taxes are never included in the invoice for your order.  If you refuse delivery of an international order, you will be responsible for any fees associated with your order being returned to us, and could be responsible for the duties and/or taxes even if the order is returned to us.  We are never responsible for the freight cost associated with returning International orders, even in the event the item is unusable due to a manufacturing defect.

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